Notify Us of Travel Plans

Travel plans for Independence Day? Let us know if you’ll be traveling out of the tri-state area to ensure your Merchants Bank debit or credit cards continue to work. Submit a travel alert in Online & Mobile Banking or call us at (866) 496-0522. Have a safe holiday!

Debit Card

Take full control of your spending with the Merchants Bank Debit Card. 

Debit Card Features

  • Fraud monitoring service
  • Request cashback with your PIN when paying at a retailer
  • Fast and more secure contactless payments
  • Add your debit card to your device's digital wallet for secure and easy payments 
  • Track your debit card activity with CardValet
  • 24-hour assistance through Mastercard®
  • ID Theft Protection
  • Pay online without entering your debit card details every time you shop with a specific retailer with Mastercard's Click to Pay

Ordering in could get you an evening out.

Now until 12/31/2022, use your Merchants Bank Debit Mastercard for everyday purchases and you could be surprised and win a $1,000 Mastercard Prepaid®card.*

*NO PURCHASE NECESSARY. Void where prohibited. Existing Mastercard cardholders who are legal residents of the 50 U.S. or DC, and legal age of majority before 4/1/22. PIN-based debit, international & corporate transactions ineligible. Ends 12/31/22. For Official Rules & complete details, visit mastercard.us/communitysurprises

Identity Theft Protection Options

Debit Card Preferred Cardholder Identity Theft Benefits

Our cardholders have access to many Mastercard® preferred benefits, featuring ID Theft Protection. Access Benefits

Deluxe Provent® Identity Theft Protection

We also offer Deluxe Provent® Identity Theft Protection as an optional benefit available to any checking account customer. Provent® starts with a powerful, cost-effective solution — ID Protect. For a low monthly fee, ID Protect includes:

  • ID Restoration: A certified Resolution Specialist is assigned to manage your fraud or identity theft case. Whether you lose your wallet or your identity, call for assistance. Plus, 24/7 secure access to your personal and credit information.
  • Internet Monitoring: Ongoing monitoring to identify risks associated with up to 14 different consumer identity elements, such as credit card information.

Deluxe Provent® also offers additional services that address the entire spectrum of identity theft, allowing you to choose the identity theft protection services right for you. Enroll Online

Share Your Travel Plans to Ensure Smooth Service

It is important for you to contact Merchants before you leave to ensure the best service with your debit card while you are out of town. If you make purchases in a state or country where you don't normally use your Merchants Bank card, we may think these transactions are fraud unless we know otherwise.

When contacting the Bank regarding your travel plans, we will ask for the following information:

  • Dates of your trip(s)
  • Exact travel locations
  • How we can contact you while you’re gone

You can notify us by:

  • Submitting a Travel Alert under the Profile section in Online Banking
  • Calling us at (800) 944-6285 and ask to speak to a Customer Service Representative about your travel plans

We strongly recommend that you carry more than one form of payment during your trip. Interruptions within any card network are always possible. Carrying multiple forms of payment reduces frustrations when trying to complete a needed purchase.

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