Identity Theft Protection Options
Debit Card Preferred Cardholder Identity Theft Benefits
Our cardholders have access to many Mastercard® preferred benefits, featuring ID Theft Protection. Access Benefits
Deluxe Provent® Identity Theft Protection
We also offer Deluxe Provent® Identity Theft Protection as an optional benefit available to any checking account customer. Provent® starts with a powerful, cost-effective solution — ID Protect. For a low monthly fee, ID Protect includes:
- ID Restoration: A certified Resolution Specialist is assigned to manage your fraud or identity theft case. Whether you lose your wallet or your identity, call for assistance. Plus, 24/7 secure access to your personal and credit information.
- Internet Monitoring: Ongoing monitoring to identify risks associated with up to 14 different consumer identity elements, such as credit card information.
Deluxe Provent® also offers additional services that address the entire spectrum of identity theft, allowing you to choose the identity theft protection services right for you. Enroll Online
Share Your Travel Plans to Ensure Smooth Service
It is important for you to contact Merchants before you leave to ensure the best service with your debit card while you are out of town. If you make purchases in a state or country where you don't normally use your Merchants Bank card, we may think these transactions are fraud unless we know otherwise.
When contacting the Bank regarding your travel plans, we will ask for the following information:
- Dates of your trip(s)
- Exact travel locations
- How we can contact you while you’re gone
You can notify us by:
- Submitting a Travel Alert under the Profile section in Online Banking
- Calling us at (800) 944-6285 and ask to speak to a Customer Service Representative about your travel plans
We strongly recommend that you carry more than one form of payment during your trip. Interruptions within any card network are always possible. Carrying multiple forms of payment reduces frustrations when trying to complete a needed purchase.