We have worked with B.J. for two mortgage loans and one refinance. He has a way of making the process seem less overwhelming and takes it step-by-step so it’s easy for us to understand. He was always in communication about where the loan was in the process and any time my husband and I had a question, we received quick responses back. B.J. and all the staff we worked with made the loan process painless. I can't imagine working with anyone else!
I’d tell anyone who hasn’t worked with B.J. or Merchants before that they can be confident that their loan needs are going to be tailored to fit their circumstances. B.J. was great at building a relationship throughout the process to make sure he understood me and my needs. The experience was low stress and went well from start to finish, with excellent communication from B.J. the entire time.
Working with B.J. was outstanding. He was highly professional, kind, knowledgeable and always readily available to answer our questions. We trusted him to navigate us through the mortgage process. This is the third home we’ve purchased and our mortgage with Merchants Bank was by far the smoothest.
My husband and I had a wonderful experience working with B.J. Hamilton in refinancing our home mortgage. Throughout the mortgage process B.J. was knowledgeable, thorough and offered an incredible customer experience. B.J. truly went the extra mile to ensure he found us the best rate possible. We have and will continue to recommend him in the future.
Loans subject to credit approval.